Transavia Holland
EU CarrierHV / TRA · NL
Transavia: Airline Profile & Passenger Guide
Transavia (IATA: HV) is a Dutch low-cost carrier and a subsidiary of the Air France-KLM Group. The airline operates from bases at Amsterdam Schiphol (AMS) and Eindhoven (EIN), serving over 110 destinations across Europe, North Africa, and the Middle East. Transavia carries approximately 17 million passengers annually, making it one of the larger low-cost operators in the Netherlands.
EC261 Legal Status - Transavia
Transavia (HV) is an EU-registered carrier based in the Netherlands. EC261 applies to all Transavia-operated flights departing from any EU/EEA airport and to Transavia flights arriving into the EU from non-EU countries. The responsible NEB is the ILT (Inspectie Leefomgeving en Transport) in the Netherlands. Note: Transavia France (TO) is a separate legal entity - claims must be filed against the correct carrier.
€250 - €600
EC261 compensation is fixed by route distance: €250 for flights under 1,500 km, €400 for flights between 1,500 km and 3,500 km, and €600 for flights over 3,500 km. Most Transavia routes are short- to medium-haul, placing the majority of claims in the €250–€400 range.
- Amsterdam to Barcelona (1,232 km): €250
- Eindhoven to Málaga (1,824 km): €400
- Amsterdam to Marrakech (2,389 km): €400
- Amsterdam to Fuerteventura (3,253 km): €400
The fleet consists entirely of Boeing 737-800 aircraft in a single-class configuration. Transavia focuses on leisure and point-to-point routes, complementing the KLM network with direct services to sun destinations that the mainline carrier does not serve. Popular routes include Mediterranean beach resorts, Canary Islands, and Moroccan cities.
Transavia's punctuality is generally reasonable for a low-cost carrier, though the congestion and slot constraints at Amsterdam Schiphol can affect on-time performance. The airline should not be confused with Transavia France (IATA: TO), which operates as a separate carrier under its own AOC from Paris-Orly.
Not every disruption qualifies for compensation. Understanding the most common causes can help you assess whether your delay was within the airline's control.
Common Causes
Why Transavia Flights Get Disrupted
- Schiphol Airport congestion - slot restrictions and security queue problems have caused widespread delays
- Tight turnaround times - low-cost model leaves minimal buffer between flights
- 737-800 technical issues - unscheduled maintenance on the single-type fleet
- Runway capacity limits at Eindhoven - single-runway operations create bottlenecks
- Summer staffing shortages at Schiphol affecting check-in and ground handling
How to Claim Directly from Transavia
Transavia offers a dedicated online claims submission portal for EC261 compensation. You will need your booking reference, flight number and date, passenger details, and a description of the disruption. The form guides you through the submission process step by step. Retain copies of your boarding pass, booking confirmation, and any notifications about the disruption.
DIY Process
How to Claim Directly from Transavia
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1
Gather your booking reference, flight number, date, boarding pass, and any disruption notifications from Transavia
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2
Visit Transavia's claims portal and complete the step-by-step submission form
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3
Wait up to 30 days for a response - note your case reference for follow-up
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4
If rejected, escalate to the ILT (Netherlands) or pursue through Dutch small claims court
Transavia typically responds within 30 days. The airline processes claims through its customer service centre in the Netherlands. As part of the Air France-KLM Group, Transavia's claims handling procedures are relatively structured, though the airline does reject claims when it believes extraordinary circumstances applied - particularly for disruptions linked to Schiphol Airport congestion or security issues.
Transavia Holland flight disrupted?
Check your eligibility and claim up to €600 in compensation.
Passenger
J. SMITH
Flight
BA 2761
LHR
London
BCN
Barcelona
STATUS
3H DELAYPassenger
M. JOHNSON
Flight
KL 1009
AMS
Amsterdam
FCO
Rome
STATUS
CANCELLEDIf Transavia rejects your claim or fails to respond, you can escalate to the ILT (Inspectie Leefomgeving en Transport), the Dutch aviation authority responsible for EC261 enforcement. The Netherlands also has a well-established small claims court system that is accessible and relatively affordable for pursuing EC261 compensation.
Frequently Asked Questions
Here are answers to the most common questions about claiming EC261 compensation.
My flight was delayed due to Schiphol Airport problems - is Transavia liable?
It depends on the specific cause. General airport congestion and security queue delays at Schiphol have been ongoing and foreseeable issues, which means they may not qualify as extraordinary circumstances. However, truly unforeseeable events such as a bomb threat or sudden airport closure could exempt the airline. Each case is assessed individually.
I booked Transavia but the flight shows as Transavia France - which carrier do I claim from?
Transavia (HV, Netherlands) and Transavia France (TO, France) are separate legal entities with different AOCs, despite sharing a brand. Check your booking confirmation and boarding pass for the IATA code: HV flights are Dutch Transavia, TO flights are French Transavia. Your claim must be directed to the correct entity.
Contact for Claims
Online Claim Form
www.transavia.comILT (Human Environment and Transport Inspectorate)
Inspectie Leefomgeving en Transport
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Check Your Compensation
Enter your flight details to see if you qualify for up to €600 per person.