All Nippon Airways
NH / ANA · JP
All Nippon Airways (ANA) Flight Delay & Cancellation Compensation
All Nippon Airways (ANA) is Japan's largest airline by revenue and passenger numbers, operating from dual hubs at Tokyo Narita (NRT) and Tokyo Haneda (HND). A founding member of the Star Alliance, ANA serves over 100 destinations worldwide and carries approximately 55 million passengers per year. The airline operates a diverse fleet including Boeing 737s, 767s, 777s, 787 Dreamliners, and Airbus A320s and A380s.
EC261 Applies Only to ANA's EU Departures
ANA is a non-EU carrier registered in Japan. EC261/2004 covers only ANA flights departing from EU/EEA airports - such as London Heathrow (LHR) to Tokyo Haneda (HND) or Frankfurt (FRA) to Tokyo Narita (NRT). Flights originating from Tokyo or other Japanese airports to EU destinations are not covered, even though the destination is within the EU. The regulation is determined by the departure airport, not the airline's nationality or the arrival point.
€250 - €600
EC261 compensation depends on flight distance. ANA's routes from EU airports to Tokyo are long-haul flights well over 3,500 km, qualifying for the maximum €600 per passenger. This applies equally to Economy, Premium Economy, and Business Class passengers.
- Frankfurt (FRA) → Tokyo Haneda (HND): €600
- London Heathrow (LHR) → Tokyo Haneda (HND): €600
- Paris CDG (CDG) → Tokyo Haneda (HND): €600
- Brussels (BRU) → Tokyo Narita (NRT): €600
- Düsseldorf (DUS) → Tokyo Narita (NRT): €600
- Tokyo (NRT/HND) → Any EU airport: Not covered
ANA operates direct long-haul services between several European cities and Tokyo. If your ANA flight departed from an EU or EEA airport and was delayed by more than 3 hours, cancelled with fewer than 14 days' notice, or you were denied boarding, you may be entitled to compensation of up to €600 under EC261/2004. Flights from Tokyo to Europe are not covered by this regulation.
Not every disruption qualifies for compensation. Understanding the most common causes can help you assess whether your delay was within the airline's control.
Common Causes
Why ANA Flights Get Disrupted
- Typhoon season in Japan - tropical storms from July to October frequently disrupt schedules at Narita and Haneda
- Heavy snowfall at Tokyo Narita during winter months causing runway closures and de-icing delays
- Technical issues requiring unscheduled maintenance on long-haul widebody aircraft
- Air traffic control restrictions at congested European hub airports during peak hours
- Volcanic activity in the Pacific region causing airspace closures and route diversions
How to Claim Compensation from ANA Directly
ANA provides a customer feedback form on its website for submitting complaints and claims. Japanese carriers are known for high service standards, but EC261 is a European regulation, and ANA's support staff - particularly those based in Japan - may have limited familiarity with it. Be very clear in your claim that you are invoking EC261/2004, that your flight departed from an EU airport, and include the specific compensation amount you are claiming.
DIY Process
Steps to Claim from ANA
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1
Gather your booking confirmation, boarding pass, e-ticket receipt, and any communications from ANA about the disruption
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2
Visit ANA's customer feedback page and submit your claim, explicitly citing EC261/2004 and your EU departure airport
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3
State the exact compensation amount owed (€600 for most EU–Tokyo routes) and the legal basis
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4
Allow up to 30 days for ANA to respond - follow up with a written reminder if no response is received
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5
If ANA rejects your claim or offers only goodwill compensation, escalate to the national enforcement body in your EU departure country
ANA typically takes around 30 days to process claims. Japanese corporate culture tends toward thoroughness, so responses may be detailed but can sometimes avoid directly addressing EC261 entitlements. If ANA declines your claim or offers goodwill gestures instead of the statutory compensation, insist on your EC261 rights and escalate to the relevant national enforcement body if necessary.
ANA flight disrupted?
Check your eligibility and claim up to €600 in compensation.
Passenger
J. SMITH
Flight
BA 2761
LHR
London
BCN
Barcelona
STATUS
3H DELAYPassenger
M. JOHNSON
Flight
KL 1009
AMS
Amsterdam
FCO
Rome
STATUS
CANCELLEDFrequently Asked Questions
Here are answers to the most common questions about claiming EC261 compensation.
My ANA flight from Tokyo to Frankfurt was cancelled. Can I claim under EC261?
No. EC261/2004 only applies to flights departing from EU/EEA airports. Since your flight departed from Tokyo (a non-EU airport), it is not covered by the regulation, even though Frankfurt is within the EU. Only the outbound leg from Frankfurt to Tokyo would be eligible for EC261 compensation.
Does ANA's 787 Dreamliner fleet affect disruption rates?
ANA was the launch customer for the Boeing 787 Dreamliner and operates one of the largest 787 fleets in the world. While the 787 has experienced some well-publicised technical issues (including early battery problems), the aircraft is now mature and reliable. Technical disruptions can occur on any aircraft type and do not constitute extraordinary circumstances under EC261 - meaning you are still entitled to compensation if a technical fault caused your delay.
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