Air Europa
EU CarrierUX / AEA · ES
Air Europa: Airline Profile & Passenger Guide
Air Europa (IATA: UX) is a Spanish airline based in Palma de Mallorca, operating from its main hub at Madrid-Barajas (MAD). The airline serves over 60 destinations across Europe, the Americas, the Caribbean, and North Africa, carrying approximately 12 million passengers annually. Air Europa is a member of the SkyTeam alliance, providing connections through partners like Delta, Air France-KLM, and Korean Air.
EC261 Legal Status - Air Europa
Air Europa is an EU-registered carrier based in Spain. EC261 applies to all Air Europa-operated flights departing from any EU/EEA airport and to Air Europa flights arriving into the EU from non-EU countries. This includes the airline's extensive Latin American and Caribbean network. The responsible NEB is AESA (Agencia Estatal de Seguridad Aérea) in Spain.
€250 - €600
EC261 compensation is determined by route distance: €250 for flights under 1,500 km, €400 for flights between 1,500 km and 3,500 km, and €600 for flights over 3,500 km. Air Europa's long-haul routes to the Americas - including Miami, Buenos Aires, Bogotá, and Havana - all qualify for the maximum €600 per passenger.
- Madrid to Palma de Mallorca (553 km): €250
- Madrid to Tenerife (1,765 km): €400
- Madrid to Miami (7,334 km): €600
- Madrid to Buenos Aires (10,040 km): €600
The fleet includes Boeing 737s for short-haul European routes and Boeing 787 Dreamliners for long-haul intercontinental services, particularly to Latin America and the Caribbean. Air Europa has a strong presence on routes to Central and South America, leveraging Madrid as a gateway between Europe and Spanish-speaking countries. The airline was the subject of a proposed acquisition by IAG (Iberia's parent), which has been a lengthy regulatory process.
Punctuality at Air Europa is generally in line with Spanish aviation averages. The airline's hub operations at Madrid-Barajas can be affected by slot congestion and ATC flow management restrictions that are common across Spanish airspace.
Not every disruption qualifies for compensation. Understanding the most common causes can help you assess whether your delay was within the airline's control.
Common Causes
Why Air Europa Flights Get Disrupted
- ATC flow restrictions across Spanish airspace - Madrid-Barajas is frequently subject to slot regulation
- Hub congestion at Madrid-Barajas - competing for runway slots with Iberia and other carriers
- 787 Dreamliner technical issues on long-haul services - battery and engine-related delays
- Weather disruptions at Canary Islands airports - crosswinds and volcanic activity
- Ground handling delays during peak summer departure periods at Madrid
How to Claim Directly from Air Europa
Air Europa provides an online claims form through its customer service portal. You can also submit claims by email to relacionesconclientes@air-europa.com. To file your claim, you will need your booking reference, flight number and date, passenger details, and a clear description of the disruption. Include your boarding pass and any documentation showing the delay or cancellation.
DIY Process
How to Claim Directly from Air Europa
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1
Gather your booking reference, flight number, date, boarding pass, and disruption documentation
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2
Submit your claim via Air Europa's online form or email relacionesconclientes@air-europa.com
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3
Wait up to 30 days for a response - follow up in writing if no acknowledgment is received
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4
If rejected, escalate to AESA (Spain) or use the Spanish consumer arbitration system (Junta Arbitral de Consumo)
Air Europa's typical response time is approximately 30 days. The airline handles claims through its customer relations department in Spain. Air Europa's claims handling has improved in recent years following regulatory pressure from AESA, though some passengers report that initial responses can be generic or unhelpful. If you receive a vague response, reply specifically citing EC Regulation 261/2004 and the compensation amount you are claiming.
Air Europa flight disrupted?
Check your eligibility and claim up to €600 in compensation.
Passenger
J. SMITH
Flight
BA 2761
LHR
London
BCN
Barcelona
STATUS
3H DELAYPassenger
M. JOHNSON
Flight
KL 1009
AMS
Amsterdam
FCO
Rome
STATUS
CANCELLEDIf Air Europa rejects your claim, escalate to AESA, Spain's aviation safety and passenger rights authority. AESA has the power to investigate EC261 complaints and can impose sanctions on non-compliant airlines. Spain also has a consumer arbitration system (Junta Arbitral de Consumo) that can resolve disputes without going to court.
Frequently Asked Questions
Here are answers to the most common questions about claiming EC261 compensation.
Air Europa is being acquired by IAG/Iberia - does this affect my claim?
The proposed acquisition does not affect existing EC261 claims. Air Europa continues to operate as an independent carrier with its own AOC. Your claim is against Air Europa as the operating carrier. Even if the acquisition completes, successor liability would typically apply, meaning the new owner would inherit any outstanding obligations.
My Air Europa flight to Latin America was delayed - does EC261 apply?
Yes. Since Air Europa is an EU-registered carrier, EC261 applies to all its flights, including long-haul services to the Americas. A Madrid to Lima or Madrid to Havana flight that arrives 3+ hours late is fully covered, and the distance qualifies for €600 per passenger.
Can I claim in English from Air Europa?
Yes. Air Europa's online claims portal and email support accept claims in English. However, if you escalate to AESA, submissions in Spanish may be processed more quickly. There is no legal requirement to submit your initial claim in any particular language.
Contact for Claims
Online Claim Form
www.aireuropa.comAESA - Agencia Estatal de Seguridad Aérea
Agencia Estatal de Seguridad Aérea (AESA) - División de Derechos de los Pasajeros
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Check Your Compensation
Enter your flight details to see if you qualify for up to €600 per person.