Transavia France
EU CarrierTO / TVF · FR
Transavia France: Airline Profile & Passenger Guide
Transavia France (IATA: TO) is a French low-cost carrier and a subsidiary of the Air France-KLM Group, operating under a separate Air Operator's Certificate from its Dutch sister airline Transavia (HV). The airline is based at Paris-Orly (ORY), with additional seasonal bases across France. Transavia France serves over 70 destinations in Europe, North Africa, and the Middle East, carrying approximately 8 million passengers per year.
EC261 Legal Status - Transavia France
Transavia France is an EU-registered carrier based in France. EC261 applies to all Transavia France-operated flights departing from any EU/EEA airport and to Transavia France flights arriving into the EU from non-EU countries. The responsible NEB is the DGAC (Direction Générale de l'Aviation Civile) in France. France applies a 5-year limitation period for EC261 claims.
€250 - €600
EC261 compensation is set by distance: €250 for flights under 1,500 km, €400 for flights between 1,500 km and 3,500 km, and €600 for flights over 3,500 km. Transavia France's network is predominantly short- to medium-haul, with most claims falling in the €250–€400 bracket.
- Paris-Orly to Lisbon (1,454 km): €250
- Paris-Orly to Marrakech (2,100 km): €400
- Nantes to Porto (1,064 km): €250
- Paris-Orly to Tunis (1,485 km): €250
The fleet consists of Boeing 737-800 aircraft in a single-class configuration. Transavia France has grown significantly as Air France-KLM's low-cost response to competition from easyJet and Vueling on domestic and short-haul French routes. The airline serves a mix of domestic French connections, European leisure destinations, and routes to Morocco, Tunisia, and other North African markets.
Operating primarily from Paris-Orly, Transavia France benefits from the airport's more manageable scale compared to Charles de Gaulle, though Orly's slot constraints and curfew (no operations between 23:30 and 06:00) can affect late-running schedules.
Not every disruption qualifies for compensation. Understanding the most common causes can help you assess whether your delay was within the airline's control.
Common Causes
Why Transavia France Flights Get Disrupted
- Orly Airport curfew - flights delayed past 23:30 may be cancelled or diverted due to night operations ban
- French ATC strikes - recurring industrial action by French air traffic controllers disrupts schedules
- Aircraft rotation delays - late inbound flights cascade into subsequent departures
- Seasonal congestion at Mediterranean and North African destination airports
- 737-800 technical delays - unscheduled maintenance events on the single-type fleet
How to Claim Directly from Transavia France
Transavia France uses the same online claims portal as Dutch Transavia. Passengers can submit EC261 compensation requests through the Transavia website's claims form. You will need your booking reference, flight number and date, passenger details, and a description of the disruption. Keep copies of your boarding pass and any communications from the airline regarding the delay or cancellation.
DIY Process
How to Claim Directly from Transavia France
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1
Gather your booking reference, flight number (TO prefix), date, boarding pass, and disruption documentation
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2
Visit Transavia's claims portal and submit your compensation request with all flight and passenger details
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3
Wait up to 30 days for a response - keep your case reference number for follow-up
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4
If rejected, escalate to the DGAC in France or consider French small claims court (tribunal judiciaire)
The typical response time is approximately 30 days. Transavia France processes claims through its French customer service operations. French ATC strikes are a particularly common cause of disruption on Transavia France routes, and the airline frequently cites these as extraordinary circumstances. While external ATC strikes can qualify as extraordinary, courts examine whether the airline took all reasonable measures to minimize the impact.
Transavia flight disrupted?
Check your eligibility and claim up to €600 in compensation.
Passenger
J. SMITH
Flight
BA 2761
LHR
London
BCN
Barcelona
STATUS
3H DELAYPassenger
M. JOHNSON
Flight
KL 1009
AMS
Amsterdam
FCO
Rome
STATUS
CANCELLEDIf your claim is rejected, you can escalate to the DGAC, France's civil aviation authority. France also has an accessible small claims process (juge de proximité or tribunal judiciaire) for amounts under €5,000, which covers all EC261 claim values. France's 5-year limitation period gives you ample time to pursue your claim.
Frequently Asked Questions
Here are answers to the most common questions about claiming EC261 compensation.
A French ATC strike delayed my Transavia France flight - can I still claim?
Possibly. While ATC strikes by external bodies (not the airline's own staff) can qualify as extraordinary circumstances, Transavia France must still demonstrate that it took all reasonable measures to minimize the disruption. If alternative routing or earlier rescheduling was possible, the extraordinary circumstances defence may not hold. Each case depends on the specific facts.
My flight was cancelled because of the Orly curfew - what are my rights?
If your Transavia France flight was cancelled because it could not depart before Orly's 23:30 curfew, you are entitled to rebooking or a refund under EC261. Whether you are also entitled to compensation depends on whether the root cause of the delay was within the airline's control or constituted an extraordinary circumstance.
Contact for Claims
Online Claim Form
www.transavia.comDGAC - Direction Générale de l'Aviation Civile
Direction générale de l'aviation civile (DGAC) - Bureau des passagers aériens
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Check Your Compensation
Enter your flight details to see if you qualify for up to €600 per person.