Royal Air Maroc
AT / RAM · MA
Royal Air Maroc Flight Delay & Cancellation Compensation
Royal Air Maroc is the flag carrier of Morocco, operating from its hub at Mohammed V International Airport in Casablanca (CMN). A member of the oneworld alliance since 2020, Royal Air Maroc serves over 100 destinations across Africa, Europe, the Middle East, and North America, carrying approximately 8 million passengers per year. The airline operates a fleet primarily consisting of Boeing 737s and 787 Dreamliners.
EC261 Covers Only Royal Air Maroc's EU Departures
Royal Air Maroc is a non-EU carrier registered in Morocco. EC261/2004 applies only to Royal Air Maroc flights departing from EU/EEA airports - for example, Paris Orly (ORY) to Casablanca (CMN) or Barcelona (BCN) to Marrakech (RAK). Flights from Moroccan airports (Casablanca, Marrakech, Tangier) to EU destinations are not covered by EC261. This distinction is particularly important for Royal Air Maroc, as many passengers fly round trips between Europe and Morocco and assume both legs are covered - only the EU departure leg qualifies.
€250 - €400
EC261 compensation is based on flight distance. Most Royal Air Maroc routes from EU airports to Morocco are under 3,500 km, qualifying for €400 per passenger. Some shorter routes (under 1,500 km) qualify for €250. Routes to more distant destinations beyond Morocco (such as West African cities via Casablanca) that exceed 3,500 km may qualify for €600.
- Paris Orly (ORY) → Casablanca (CMN): €400
- Barcelona (BCN) → Casablanca (CMN): €250
- Amsterdam (AMS) → Casablanca (CMN): €400
- Brussels (BRU) → Marrakech (RAK): €400
- Madrid (MAD) → Tangier (TNG): €250
- Casablanca (CMN) → Any EU airport: Not covered
Royal Air Maroc operates extensive services between Moroccan cities and European destinations, making it one of the most common non-EU carriers on EU routes. If your Royal Air Maroc flight departed from an EU or EEA airport and was delayed by more than 3 hours on arrival, cancelled without at least 14 days' notice, or you were denied boarding, you may be entitled to compensation under EC261/2004.
Not every disruption qualifies for compensation. Understanding the most common causes can help you assess whether your delay was within the airline's control.
Common Causes
Why Royal Air Maroc Flights Get Disrupted
- Operational bottlenecks at Casablanca hub - connecting flight delays and ground handling issues
- Fog and poor visibility at Mohammed V International Airport during winter months
- Air traffic congestion at busy European airports, particularly Paris Orly and Barcelona
- Technical issues with the Boeing 737 fleet requiring unscheduled maintenance
- High passenger volumes during peak travel periods - summer holidays and Ramadan
How to Claim Compensation from Royal Air Maroc Directly
Royal Air Maroc provides a contact form on its website for customer complaints. As a Moroccan carrier, Royal Air Maroc's customer service may not always be thoroughly familiar with EC261 procedures. When submitting your claim, be precise: cite EU Regulation 261/2004, confirm your flight departed from an EU airport, and state the exact compensation amount you are claiming. Attach your booking confirmation, boarding pass, and any delay or cancellation evidence.
DIY Process
Steps to Claim from Royal Air Maroc
-
1
Collect your booking reference, boarding pass, and any notifications about the disruption from Royal Air Maroc
-
2
Submit your claim through Royal Air Maroc's contact page, citing EC261/2004 and confirming your EU departure airport
-
3
Specify the compensation amount based on flight distance (€250 for short-haul, €400 for medium-haul routes to Morocco)
-
4
Allow up to 30 days for a response - send a written follow-up if no reply is received
-
5
If Royal Air Maroc rejects or ignores your claim, escalate to the national aviation authority in the EU country where your flight departed
Royal Air Maroc typically responds within 30 days, but response quality can vary. Some passengers report receiving generic replies that do not address EC261 rights directly. If your claim is ignored or inadequately addressed, send a formal follow-up citing the regulation and your legal rights, and set a deadline for response. You can then escalate to the national enforcement body in the EU country where your flight departed - such as the DGAC in France for Paris departures.
Royal Air Maroc flight disrupted?
Check your eligibility and claim up to €600 in compensation.
Passenger
J. SMITH
Flight
BA 2761
LHR
London
BCN
Barcelona
STATUS
3H DELAYPassenger
M. JOHNSON
Flight
KL 1009
AMS
Amsterdam
FCO
Rome
STATUS
CANCELLEDFrequently Asked Questions
Here are answers to the most common questions about claiming EC261 compensation.
My Royal Air Maroc flight from Casablanca to Paris was delayed. Am I covered?
No. EC261/2004 only covers flights departing from EU/EEA airports when the operating carrier is non-EU. Since Royal Air Maroc is a Moroccan carrier and your flight departed from Casablanca (a non-EU airport), EC261 does not apply. Only the return leg from Paris to Casablanca would be covered.
How much compensation can I claim for a Paris–Casablanca flight?
The distance from Paris to Casablanca is approximately 2,100 km, which falls in the medium-haul band (1,500–3,500 km). You are entitled to €400 per passenger if your Royal Air Maroc flight from Paris to Casablanca was delayed by more than 3 hours on arrival, cancelled without 14 days' notice, or you were denied boarding.
Does Royal Air Maroc's oneworld membership help with my claim?
Royal Air Maroc joined oneworld in 2020. If your disrupted flight was a codeshare operated by another oneworld carrier (such as British Airways or Iberia), your EC261 claim should be directed to the operating carrier, not Royal Air Maroc. Conversely, if Royal Air Maroc operated the flight, your claim goes to them regardless of which airline you booked through.
Contact for Claims
More airlines
Check Your Compensation
Enter your flight details to see if you qualify for up to €600 per person.