Condor Flugdienst
EU CarrierDE / CFG · DE
Condor: Airline Profile & Passenger Guide
Condor (IATA: DE) is a German leisure airline headquartered in Frankfurt, operating from its main base at Frankfurt Airport (FRA). The airline serves over 90 destinations worldwide, with a strong focus on holiday and leisure routes to the Mediterranean, Canary Islands, Caribbean, Indian Ocean, and Southeast Asia. Condor carries approximately 9 million passengers per year.
EC261 Legal Status - Condor
Condor is an EU-registered carrier based in Germany. EC261 applies to all Condor-operated flights departing from any EU/EEA airport and to Condor flights arriving into the EU from non-EU countries. This includes popular long-haul leisure routes to the Caribbean, Maldives, and East Africa. The responsible NEB is the Luftfahrt-Bundesamt (LBA) in Germany.
€250 - €600
EC261 compensation is fixed by distance: €250 for flights under 1,500 km, €400 for flights between 1,500 km and 3,500 km, and €600 for flights over 3,500 km. Many of Condor's most popular long-haul routes - to the Caribbean, Maldives, and Thailand - qualify for the maximum €600 per passenger.
- Frankfurt to Palma de Mallorca (1,365 km): €250
- Frankfurt to Antalya (2,375 km): €400
- Frankfurt to Cancún (8,629 km): €600
- Frankfurt to Mombasa (6,282 km): €600
The fleet is a mix of Airbus A320 family aircraft for short- and medium-haul European routes, and Airbus A330neo and Boeing 767 widebodies for long-haul leisure destinations. Condor was formerly part of the Thomas Cook Group and was acquired by Attestor Capital after Thomas Cook's collapse in 2019. The airline underwent a major rebranding in 2022, introducing its distinctive striped livery.
As a leisure-focused carrier, Condor's network is heavily seasonal, with capacity concentrated during European summer and winter holiday periods. Punctuality can be affected by the high operational intensity during these peak periods, as well as the challenges of operating to airports in holiday destinations with limited infrastructure.
Not every disruption qualifies for compensation. Understanding the most common causes can help you assess whether your delay was within the airline's control.
Common Causes
Why Condor Flights Get Disrupted
- Peak season operational pressure - high-intensity summer schedules with minimal buffer time
- Fleet transition issues - integration of new A330neo aircraft alongside older 767s
- Late-running inbound aircraft on long-haul rotations - delays from distant origins cascade into return flights
- Infrastructure limitations at holiday destination airports - ground handling and runway capacity constraints
- ATC restrictions at Frankfurt and across European airspace during summer peak
How to Claim Directly from Condor
Condor provides an online complaints form for passengers to submit EC261 compensation claims. Navigate to Condor's contact section and select the complaint form for completed flights. You will need your booking reference, flight number and date, passenger details, and a description of the disruption. Attach your boarding pass and any supporting documentation such as delay certificates or rebooking confirmations.
DIY Process
How to Claim Directly from Condor
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1
Gather your booking reference, flight number, date, boarding pass, and any delay certificates or rebooking documents
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2
Visit Condor's contact page and complete the post-flight complaints form with all required details
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3
Submit and save your case reference - Condor typically responds within 30 days
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4
If rejected, escalate to the LBA or SÖP arbitration service in Germany, or pursue through a German court
Condor's typical response time is around 30 days. The airline processes claims through its customer service team in Frankfurt. Be aware that Condor frequently operates flights sold as part of package holidays - if you booked through a tour operator, Condor may initially direct you to the tour operator for care and assistance, but your EC261 compensation claim is against the operating carrier (Condor) directly, regardless of how you booked.
Condor flight disrupted?
Check your eligibility and claim up to €600 in compensation.
Passenger
J. SMITH
Flight
BA 2761
LHR
London
BCN
Barcelona
STATUS
3H DELAYPassenger
M. JOHNSON
Flight
KL 1009
AMS
Amsterdam
FCO
Rome
STATUS
CANCELLEDIf Condor rejects your claim, you can escalate to the LBA or the SÖP arbitration service in Germany. For package holiday flights, passengers sometimes have additional rights under the Package Travel Directive, but EC261 compensation is a separate entitlement that does not depend on the nature of your booking.
Frequently Asked Questions
Here are answers to the most common questions about claiming EC261 compensation.
I booked through a tour operator - can I still claim directly from Condor?
Yes. EC261 compensation is always the responsibility of the operating carrier, regardless of how you purchased your ticket. Even if your flight was part of a package holiday booked through TUI, DER Touristik, or another operator, your EC261 claim goes directly to Condor.
Condor says the delay was caused by a problem at the destination airport - is that extraordinary?
Not necessarily. Airport infrastructure issues at popular holiday destinations are a known operational challenge for leisure carriers. Unless the situation was truly unforeseeable and beyond Condor's control - such as a natural disaster or airport closure - routine ground handling delays or congestion are unlikely to qualify as extraordinary circumstances.
What if my Condor flight was delayed on the return leg from outside the EU?
EC261 still applies. Since Condor is an EU-registered carrier, the regulation covers all Condor flights, including those departing from non-EU airports and arriving into the EU. Your return flight from a Caribbean or Asian destination is fully covered.
Contact for Claims
Online Claim Form
www.condor.comSchlichtungsstelle für den öffentlichen Personenverkehr (söp)
Luftfahrt-Bundesamt (LBA)
Luftfahrt-Bundesamt (LBA) - Nationale Beschwerde- und Durchsetzungsstelle Fluggastrechte
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Check Your Compensation
Enter your flight details to see if you qualify for up to €600 per person.