Do it yourself, or pay a share?
Claim companies keep up to 35% of your compensation. You can do the same work yourself for €39, with the letters written for you. And if you'd rather not deal with the airline at all, we do it for 25%.
What you keep
Claim company fee at 35%, the top of the usual range. Many add VAT on top.
Claim company keeps
€280
35%
Do it yourself
€39
one-time fee
| Do it yourself | Done For You | Claim company | |
|---|---|---|---|
| Cost | €39 once | 25% of the compensation, incl. VAT | Usually 25 to 35%, often plus VAT |
| When you pay | Upfront | Only if the airline pays | Only if the airline pays |
| Letters to the airline | We write them, you send them | We write and send them | They write and send them |
| If the airline says no | We write your answer | We answer for you | They answer for you |
| The airline pays | You, directly | Us; we pay you your share | Them; they pay you your share |
| Your time | About 15 minutes over a few weeks | Sign an authorization, upload documents | Sign an authorization, upload documents |
When which choice makes sense
Do it yourself
Your claim is clear (a delay, cancellation or denied boarding with a known date and flight) and you're fine sending a few emails. On €400 you keep €361 instead of €260.
Done For You
You don't want to deal with the airline, or it has already refused and you'd rather hand it over. You pay nothing unless the airline pays. You can switch from Do it yourself at any point.
A claim company
Much like Done For You. Compare the percentage including VAT, and check whether they add a fee for court proceedings.
Questions
- Is a claim company worth it?
- For a straightforward claim, usually not: the airline must pay the same amount whoever writes the letter. A share makes sense when you don't want to spend any time on it, or when the case may go to court.
- What if the airline refuses?
- Most refusals cite reasons the law doesn't accept, like technical problems. You log their reply and we write an answer with the rules and court cases that apply. If they still refuse, we show you where to escalate.
- Can I get the €39 back?
- Yes, within 14 days, as long as you haven't sent or downloaded the claim letter.
- Can I switch to Done For You later?
- Yes, while the claim is still open. The €39 you paid is not refunded then; the 25% fee only applies if the airline pays.